Shipping

Temporary shipping (Covid 19)

Domestic

 

Due to the current situation, shipping will be effected. According to the Australian Post website there will be significant delays because of a reduction in Air Freight capacity, restrictions on domestic flights, an increase volume of parcels and new health and safety measures in place at Australian Post facilities / services. Although Express Shipping is continuing and still faster than standard post, it has suspended its Express Shipping Guarantee. 

Refer to...

https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

International

According to the Australian Post website there are significant delays with International Shipping due to flight cancellations and various government restrictions. Australia Post is working hard with various airlines and postal operators to move items quickly. Australia post is still providing Express Shipping but has suspended Economy Air. 

Refer to...

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Bush Magic Metal

We will continue to operate and package your purchases as per usual, but we cannot guarantee the normal speed of delivery due to the current situation. 

Step by step guide

Packaging

All products are packaged into a special Bush Magic Metal gift box and tightly sealed within an Australian Post box with bubble wrap. I will aim to package your order as soon as possible but allow 2 - 3 days to prepare and package your order. I take a lot of care and love in ensuring that it is perfect and packaged safely. 

Order is ready to go

All orders are posted Express with tracking. Once your order is complete and posted, you will recieve a confirmation email, stating product details and your tracking number. Use the Australian Post website to keep track of your order. 

In the post

Within Australia

Australian Post states Express post with tracking will take 1 - 2 business days. But remember that public holidays may differ in each State and Territories. Post is free within Australia. 

Outside Australia

Generally speaking allow 10 - 21 days for your order to arrive. This will depend on the country and the postal services used outside Australia. Don't forget public holidays may be occurring in Australia or other Countries that can effect delivery times. 

 

Insurance

Although it is Express post with tracking, I highly recommend you contact me for extra insurance and piece of mind.

Order Received

Your order has arrived, enjoy!

Or there's a problem

Undelivered and returned to me

If for some reason I receive your order back at the workshop, I'm sorry but only the first postage is free. You will need to arrange an alternate address and pay for the postage. 

Order is damaged 

If by some chance your order is delivered damaged, I will not take any responsibility for damaged caused by the delivery service. I have had no problems yet with any of the my orders, so insurance is highly recommended for piece of mind. 

 

Order is lost

If your order has not been delivered around the estimated time of arrival, it may have been lost or misplaced. Checking the Australia Post website with your tracking number may give you an indication of where it might be. Double check that provided me with the correct address, a simple difference can send it elsewhere. Still no luck, contact your local post office for instructions on how to receive your lost order. Please let me know and I'll try and assist if I can. If the address you have provided is the one I have placed on the parcel, I'm sorry I can't accept responsibility for the delivery service losing your parcel.